---
title: "Refund policy · Chromism"
description: "Chromism's plans are paid in advance and aren't refunded, and you can cancel any time. What happens if we charge you by mistake, and how to ask."
url: "https://chromism.app/refunds"
---

Draft, pending review by counsel

# Refund policy

Last updated 2026-11-08

The short version: you pay before anything is built, payments aren't refunded, and you can cancel any time.

## No refunds

Plans are paid in advance, monthly or yearly, and payments aren't refundable: not for part of a period, unused credits, a plan you didn't use, or a site you didn't publish. Where the law gives you a right to a refund, that right still applies.

## Cancel any time

Cancel from the studio, or by emailing [hello@chromism.app](mailto:hello@chromism.app). Your plan runs to the end of the period you've paid for and then stops; you won't be charged again.

## If something goes wrong on our side

If we charge you by mistake, such as twice for the same period or after you canceled, we refund that charge. If we end your plan without a reason on your side, we refund the part of the period you've paid for and can't use.

## How to ask

Email [hello@chromism.app](mailto:hello@chromism.app). A person on our team handles every refund question and replies within two business days. Refunds go back to the card you paid with, and usually arrive within 5 to 10 business days.